RSE Control Systems is giving local leaders ownership of their areas, so customers get quicker answers from people who know their business.
Customers across the UK water sector face bigger investment programmes, tighter timescales and stretched resources. When a decision is needed on a project, waiting for approval from elsewhere costs time that programmes can’t afford.
That’s why RSE Control Systems is changing how it runs its business. Each business stream lead now owns the plan for their area, with the authority to make decisions locally and the backing of senior leaders to deliver them.
What This Means for Customers
Quicker decisions. The leaders customers deal with day to day can now make decisions without waiting for approval further up the chain.
People who know your business. Decisions are made by local teams who understand each customer’s assets, projects and people.
National strength behind local teams. Our businesses, including Saftronics, TCS, Blackburn Starling, Rolla, GPS and MTech, work as one Controls community. Customers can draw on extra capacity and specialist expertise from across the UK when a project needs it.
Putting the Change into Action
In October, around 40 Controls leaders came together at Forest Pines in North Lincolnshire to launch the new approach. Managing Director Tom Bruley set out the direction for the business, and leaders began building their plans with support from Rob Funning of Melbec Development.
Tom said:
“Our customers need partners who can act quickly and confidently. By giving our leaders ownership of their areas, we’re putting decisions in the hands of the people closest to our customers, backed by the full strength of RSE Control Systems.”
As leaders put their plans into action over the coming months, customers can expect the same trusted service, with even faster decisions from the people who know their business best.
